Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 626-339-7566 or make an appointment online!
Know Your Rights
Exceptional customer service from beginning to end! My wife's Honda Civic started making some strange noises and they were able to diagnose the problem immediately. I was worried that there may have been permanent engine damage but they were able to get it resolved without breaking the bank! Their honesty and candor truly goes a long way and I won't take my cars anywhere else going forward.~ Jaz Z.
I just recently went to get BMW fixed and the service advisor named Steve went above and beyond to let me know all the details and was transparent about everything. They are also pretty quick about the process, definitely coming back!~ Donald J.